About Inspired Holding Group

Location: Dubai, UAE

Industry: Retail, Manufacturing, Service

Website: www.inspiredholding.com

Employees: 350+

The Challenge

IHG faced multiple operational hurdles across retail, services, and manufacturing due to a lack of integrated systems. Managing a huge item catalog with detailed specification sheets without real-time consolidated visibility led to inefficiencies and increased costs. Despite having a strong workforce, the lack of digital integration across companies and teams further exacerbated these issues. The manufacturing process failed to produce accurate COGS, real-time reporting was absent, and the complex HR process took roughly nine days to process salary slips. Additionally, there was no biometric integration for accurate overtime calculation.

Solution by Quark Cyber Systems (QCS)

Quark Cyber Systems addressed the operational challenges faced by IHG by deploying ERPNext, a comprehensive solution that integrated their diverse processes across retail, services, and manufacturing. The implementation improved real-time reporting, automated key HR functions, and streamlined inventory management. By customizing ERPNext to fit IHG's unique needs, QCS significantly enhanced operational efficiency, reduced costs, and empowered the IT team to independently manage and expand the system.

Key Implementations:

Improved Product Catalog Management

QCS deployed ERPNext as a monolithic system, enhancing the management of IHG's extensive item and product catalog. This centralized approach streamlined the organization and retrieval of product data, ensuring consistency and accuracy across various platforms.

Custom Frappe APIs for Integration

To facilitate seamless integration with third-party services, QCS built custom Frappe APIs. These APIs enabled efficient propagation of product catalog information, ensuring that external systems were always in sync with IHG's internal data.

Biometric Integration and HR Customization

QCS integrated biometric systems and customized the ERPNext HR module to better manage overtime, late hours, and air ticket accruals. This automation improved the accuracy and efficiency of HR processes, reducing manual effort and ensuring timely payroll processing.

Automation of Inter-Company Transactions

QCS automated inter-company transactions within ERPNext, simplifying complex financial operations and improving accuracy. Additionally, a custom price and discounting module was deployed to streamline retail operations, enhancing customer experience and pricing consistency.

Warehouse Management

QCS developed a custom module for warehouse management, allowing IHG to manage inventory more effectively. This feature, along with the creation of custom reports, empowered the IT team with the tools and knowledge needed to maintain and expand the system independently.

Impact

The comprehensive ERPNext implementation by QCS resulted in significant improvements:

Real-Time Consolidated Reporting

The implementation of ERPNext enabled real-time consolidated reporting, providing management with up-to-date insights across all business operations. This enhanced visibility allowed for more informed and timely business decisions, driving overall strategic success.

Improved Inter-Company Compliance and Efficiency

Automation of inter-company processes enhanced compliance and streamlined operations. This integration reduced manual errors and increased efficiency, ensuring that financial and operational workflows were more cohesive and reliable.

Enhanced Inventory and Catalog Management Accuracy

The centralized system improved the accuracy of inventory management and product cataloging. With better data synchronization and management tools, IHG experienced fewer discrepancies and more reliable inventory control.

Increased HR Efficiency

By automating and customizing HR processes, the time required to process payroll was reduced from nine days to just one. This significant improvement in efficiency allowed the HR department to focus on more strategic tasks, while also ensuring accurate and timely salary disbursement.

Reduction in Man-Hours and IT Empowerment

The digitization and integration of various processes led to a considerable reduction in man-hours required for routine tasks. Automation and custom tools enabled the IT team to manage and expand the system independently, fostering a culture of continuous improvement and operational excellence.

Conclusion

The ERPNext implementation by QCS at IHG has revolutionized their operations, seamlessly integrating diverse processes and automating critical functions. This transformation enhanced real-time visibility, streamlined workflows, and improved efficiency across retail, services, and manufacturing sectors. By tailoring ERPNext to IHG’s specific needs, QCS not only resolved existing operational challenges but also empowered IHG to achieve greater agility and scalability. The project has positioned IHG to thrive in an increasingly competitive market, with a robust digital infrastructure supporting their continued growth and innovation.

Facing a complex business challenge? Let QCS simplify it for you. Get in touch with us today!