Location:

India (Remote)

Job Description:

We are seeking a talented Support Engineer with proven expertise in ERPNext and Frappe Framework to join our core tech team in India. This will be a remote working job. This individual will be responsible for providing exceptional technical support to our clients, resolving ERP system-related issues, and contributing to the development and enhancement of our ERP applications. If you are a tech-savvy professional with a deep understanding of ERPNext, Frappe Framework, and customer support, we would like to meet you.



Key Responsibilities:

1. Provide high-quality technical & functional support to our clients, addressing their ERP-related issues and queries.
2. Perform regular system audits & updates for clients
3. Train end-users and internal team members on system functionalities and updates.
4. Collaborate with internal teams to improve overall product and customer support experience.

Qualification Requirements:

1. Bachelor's Degree in Computer Science, Information Technology, or a related field.
2. Minimum 2 years of experience working with ERPNext. Functional knowledge of ERPNext
3. Familiarity with front-end technologies (HTML, CSS, Bootstrap) is preferred.
4. Demonstrated ability to troubleshoot and resolve technical issues.
5. Exceptional problem-solving skills with the ability to translate complex problems into simpler terms.
6. Excellent interpersonal skills, with the ability to communicate effectively with non-technical users and clients.
7. Strong project management skills, with the ability to manage multiple tasks simultaneously.
8. Relevant certification in ERPNext is a plus.